If you're going to put a customer on hold, it's best to warn them about it!
 
Then if you're putting them on hold, keep them informed... by using some other messages from the shop! 
 
A short and sweet telephone greeting is all it takes to start your customer's telephone journey off on the right foot.
 
This is one of 4 welcome messages available in the shop. Others:
https://www.martinwhiskin.co.uk/product-page/welcome-message-1
https://www.martinwhiskin.co.uk/product-page/welcome-message-2
https://www.martinwhiskin.co.uk/product-page/welcome-message-4
 
Imagine walking into a shop and the assistant coughs at you. Then talks too quietly. Then another assistant walks past wearing headphones that have music playing far too loudly. It would be a bad experience right? Right. 
 
It's the same when you phone a business. You might not realise the telephone messaging is bad, but you know you get wound up by it! Don't do the same to your callers.